West African Drum – Senegal

You can return unwanted items by post within 15 working days of receipt of your goods. Orders are delivered by any carrier designated by the gallery or purchaser within 4 working days after the full payment is received corresponding to the counterpart by the seller. Certain products or order volumes may justify a higher delivery time, this will be expressly stated in the user’s attention when the order validation.

1- Delivery error and apparent defect

The purchaser undertakes to check compliance of the product with the order upon delivery. Any error of delivery compared to the control or vice apparent will be the subject of a complaint within three days from delivery. After this period, the product will be deemed received correct by the user, who can no longer rely on a delivery error or defect.

2- Damage and partial loss

In case of delivery of a package clearly and visibly deteriorated, it is up to the user to refuse to enjoy the guarantee offered by the carrier. The user should also notify the gallery immediately so that a new package is prepared for it, and then shipped upon receipt of the parcel damaged in return. In such cases, the delivery times indicated above in these terms and conditions shall no longer apply.

Similarly, the purchaser will reject any incomplete or packages containing damaged objects. Receiving items carried out any action against the carrier for damage or partial loss if within three days, excluding holidays, after that of this reception, the recipient has not notified the carrier by registered letter, the protest grounds. Failing to complete that formality, the purchaser will not be compensated.

3- Bulky products

Unless otherwise stated on the site, product delivery will take place at the address specified by the purchaser, on the ground floor only by means of a vehicle up to the size of a semitrailer truck type. By validating the order, the user, therefore, undertakes to ensure accessibility of the place of the delivery vehicle defined above and be present on the day and the hour fixed for the delivery.

For this purpose, the purchaser undertakes to provide a valid phone number and accept that the number is communicated to the purchaser to agree the date and time of delivery.

There are a few important things to keep in mind when returning a product you purchased. You can return unwanted items by mail within 15 working days of receipt of your goods. Orders are delivered by any carrier designated by the gallery within 4 working days after the full payment is received corresponding to the counterparty by the seller. Certain products or volumes order may justify a higher delivery time, this will be expressly stated in the purchaser’s attention when the order validation.

The purchaser is fully aware that delivery will be made by the provision of the ordered products and the installation or setting products will be at his expense and under his responsibility. For more information, view our full Returns and Exchanges information.